Returns
An honest account of what we can offer, and the rights you hold under consumer law.
Every Day and You piece is handmade in small batches with care and attention. We take quality seriously, and we want every customer to receive exactly what they hoped for.
Because our pieces are handcrafted and often personalised, each one is made to order. This section explains your options clearly and honestly.
If your order arrives damaged, is materially different from what was described, or has a genuine manufacturing fault, you have rights we cannot limit or exclude. Under Australian Consumer Law and equivalent consumer protection laws in other countries, you may be entitled to a repair, replacement, or refund depending on the nature of the fault.
If you believe your item is faulty or damaged, please contact us promptly with your order number and clear photos of the issue. We will assess the situation and offer the remedy required by law or appropriate to the circumstances.
Please note that slight natural variations in pearl size, lustre, surface, and colour are part of what makes each handmade piece unique. These are characteristics of natural materials, not defects.
Report a fault or damageWe do not offer refunds or exchanges for change of mind on personalised or made-to-order items. This is standard for handmade jewellery because each piece is crafted specifically for the customer and cannot be resold.
If you ordered the wrong size, selected the wrong personalisation, or simply changed your mind after production has started, we are unfortunately unable to offer a refund in those circumstances — unless required by law.
We encourage you to review all details carefully before placing your order. If you realise you have made an error immediately after ordering, please contact us as soon as possible. We will do our best to help if production has not yet started.
Contact us as soon as possibleFor all refund, return, damage, or fault enquiries, please reach out through our contact page. Include your order number, a clear description of the issue, and photos where relevant.
We aim to respond to all enquiries within 2 business days. Nothing in this policy limits any right or guarantee you hold under applicable consumer law.
Contact us about a refund